Privacy policy

Arafa Oasis Furniture LLC website is owned by Arafa Oasis Furniture LLC, which is a data controller of your personal data.

1. PURPOSE AND SCOPE

This privacy policy ("Policy") describes the privacy practices for Arafa Oasis Furniture LLC, www.arafaoasis.com ("Website") and outlines in which manner Personal Data of users ("Customers", "you") is collected, stored, disclosed through the Website and secured against misuse.

By using the website, Arafa Oasis Furniture LLC (together "Arafa Oasis", "Services" or "Our Services"), you are consenting to the collection and processing of your Personal Data described in this Policy.

For the purpose of this Policy "Personal Data" shall mean any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, email id, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person or any other data stated under this Policy.

2. WHAT PERSONAL DATA WE COLLECT ABOUT YOU AND WHY

When you access our website, you may voluntarily provide us with various types of personal information through forms. This could include personal details such as:

First and Last Names
Email Addresses

Purpose of Collection:

General inquiries about our products, services and respond to inquiries
Processing orders, managing bookings, and handling payments
Scheduling and coordinating appointments
Maintaining accurate records of products and services provided
Ensuring compliance with legal and regulatory requirements under UAE law
Sending marketing updates via WhatsApp Business API (with your consent)
2A. WHATSAPP BUSINESS API MARKETING CONSENT
If you opt in to receive marketing messages via WhatsApp:
- Business Name: Arafa Oasis Furniture L.L.C
- Channel: WhatsApp (not SMS or email)
- Message Types: Promotional offers, new collections, seasonal discounts, and design inspiration content
- Frequency: Approximately 2-4 messages per month
- Opt-Out: Reply STOP to any WhatsApp message or contact us at sales@arafaoasis.com to unsubscribe at any time

3. WHO HAS ACCESS TO YOUR DATA WITHIN OUR ORGANIZATION

Within our organization, access to your data is limited to those persons who require access in order to provide you with Our Services, which you registered with us, to contact you, and to respond to your inquiries. Those staff members may be part of the marketing, customer support, or installation coordination teams. Staff members only have access to Personal Data that is relevant, on a 'need to know' basis.

4. WHO DO WE SHARE YOUR DATA WITH OUTSIDE OUR ORGANIZATION AND WHY

As part of our delivering and support services, there are certain circumstances where we might share your data with third parties. Below we outline these scenarios:-

Legal Requirements: There may be situations where we are required by law to share your data. This includes complying with legal processes, responding to requests from public and government authorities, or other legal obligations.

5. WHY AND FOR HOW LONG DO WE STORE INFORMATION WE COLLECT FROM YOU

We retain necessary information collected from you as long as you are a customer of Arafa Oasis, for the following purposes:

To Facilitate Website Usage: This includes information required to use our Websites effectively.
Communication Preferences: To respect your choices and prevent communication if you've opted out.
Safety and Compliance: For detecting and preventing abuse of our Websites, illegal activities, and breaches of our Terms and Conditions.
Legal Obligations: To comply with applicable legal, tax, regulatory, or accounting requirements under UAE law.

The duration of data retention varies based on the type of data, our legal obligations, and the necessity of the data for the purposes mentioned. We adhere to the principle of data minimization, ensuring that only data essential for these purposes is retained.

WhatsApp-specific retention:

Marketing consent records: Retained until you opt out.
WhatsApp conversation logs: 2 years for service quality and compliance purposes.
Opt-out requests: Honored immediately; number suppressed from marketing lists within 24 hours.

6. SECURITY

We implement a variety of administrative, managerial, and technical security measures to help protect your Personal Data. Our Company has various internal control standards which relate specifically to the handling of Personal Data. These include certain controls to help safeguard the Personal Data we collect online. Our employees are trained to understand and comply with these controls and we communicate our Policy practices and guidelines to our employees. However, while we strive to protect your Personal Data, you must also take steps to protect your Personal Data. We urge you to take every precaution to protect your Personal Data while you are on the internet.

7. YOUR RIGHTS

You have certain rights regarding your data we collect which includes:

Right to access. This right allows you to obtain a copy of your Personal Data, as well as other supplementary information.
Right to restrict processing. You have the right to restrict the processing of your Personal Data in certain circumstances.
Right to rectification. You have the right to have any incomplete or inaccurate Personal Data we hold about you corrected.
Right to object to processing. The right to object allows you to stop or prevent us from processing your Personal Data. This right exists where there are no legitimate reasons for us to continue the processing of your Personal Data. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
Right to Request Personal Data Transfer. You have the right to obtain your Personal Data provided to us for Processing in a structured and machine-readable manner, so long as the Processing is based on your consent or is necessary for the fulfillment of a contractual obligation and is made by automated means. You have the right to request the transfer of your Personal Data to another controller whenever this is technically feasible.
Right to erase. You have the right to ask us to delete or remove Personal Data when the Personal Data is no longer necessary for the purpose for which we originally collected or processed.
Right to Withdraw WhatsApp Consent. You may opt out of marketing messages at any time by replying STOP to any WhatsApp message. This will immediately stop all promotional communications.

To exercise your right, please contact us at sales@arafaoasis.com. We will respond within 10 days.

8. OUR POLICY CONCERNING MINORS & THEIR DATA

Our website is not directed to minors under the age of eighteen and we do not knowingly collect personally identifiable information from minors or distribute such information to third parties. We screen users who wish to provide personal information in order to prevent minors from providing such information. If we become aware of having inadvertently received personally identifiable information from a minor, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from minors.

9. CHANGES TO THIS POLICY

We may update our Policy from time to time. We will notify you of any changes by posting the new Policy on the Website. If we make any material change/s to the Policy we will notify you via email, through a notification posted on Arafa Oasis, or as required by applicable law. You can see the latest version of the Policy by checking the date at the bottom of the Website. You are advised to review this Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on the Website.